Experience

• Senior Consultant | DevOps Engineer

  Akkodis

  May 2023 - CURRENT

  Key Responsibilities

  • Collaborate within a team of developers and engineers to develop and maintain a large portfolio of integrated apps and services
  • Build and operate in a compliance environment (PCI DSS, ISMS ISO27001, Security and resilience ISO 22301, ISO 22301 Security and resilience business continuity management systems requirements)
  • Provide ongoing support and resolve application integration issues
  • Develop and maintain solutions following AWS and DevOps best practices
  • Research and explore opportunities for CI/CD improvements
  • Modernisation and uplift of existing infrastructure using IaC tooling (CloudFormation/CDK)

  Key Achievements

  • Improved client BCP methodologies and coordinated a disaster recovery exercise simulating a complete AZ failure
  • Nominated and won an internal Top of the Pack award in recognition of performance - Oct 2023
  • Developed a custom AWS CDK construct to deploy a software component analysis solution to an environment
  • Built and implemented an automated software component analysis solution using SBOMs for secuirty and compliance
  • Promoted to Senior Consultant - Apr 2024
  • Placed 4th across ANZ in the 2024 AWS Security GameDay Championship (Team of 2)
• Senior Service Desk Officer

  Perenti

  Oct 2021 - May 2023

  Key Responsibilities

  • Provided ongoing level 1/2 support across a global mining enterprise of 9000
  • Incident response
  • Carried out on-site visits for technical support, project and hardware deployment

  Key Achievements

  • Developed and implemented service desk escalation SOP
  • Developed and implemented Service Desk Officer daily expectations and objectives
• Service Desk Administrator

  iQuest

  Dec 2019 - Oct 2021

  Key Responsibilities

  • Provided ongoing level 1/2 support to more than 60 businesses
  • Managed projects to implement new products and services to clients
  • Carried out on-site visits for project and hardware deployment
  • Consulted with clients and key stakeholders to guide them making key business decisions leveraging technology

  Key Achievements

  • Exceeded individual KPI target for the financial year by 110%
  • Designed, developed and implemented low-code applications using Microsoft Power Platform to digitise manualprocesses
  • Audited company 365 environment and implemented changes to improve the organisation’s security posture
  • Generated a report and built a process from the internal 365 audit to audit and raise the security posture for all client 365 environments
  • Worked with management to implement new security awareness training & simulated phishing platform